Refund policy
Returns policy
We want you to be happy with your gourmet blends. All of our products are mixed fresh to order; therefore, all sales are final. No refunds, or exchanges will be granted for any reason with the exception of receiving an incorrect order or if an order takes more than 30 days to ship.
Orders that are damaged during shipment will need to have a claim filed with USPS.
Incorrect order?
Let us fix this for you! There are two ways of contacting us.
Customer Service hours are from 9:00AM - 4:00PM EST
Our customer services eam operates Monday-Friday 9am-4pm EST.
For customer service inquiries, please email us at customerservice@camillerose.com.
To interview Janell Stephens or to feature Camille Rose in your publication, or for other media-related inquiries, please email press@camillerose.com.
Damaged or lost item?
Damaged or lost in transit:
Your order was damaged or lost in transit and you will need to file a claim with USPS. Once a package has been released from our warehouse, Camille Rose is no longer responsible for it.
Rosette Note : Orders that are damaged by shipment will need to have a claim filed with USPS. Orders that are incorrect are replaceable by exact product and not by a refund.
Once an order has been shipped and has been lost in transit, that becomes the responsibility of USPS.
Authorized retailer returns:
If you have purchased from one of our Authorized Retailers / Resellers, you must adhere to their return policy. We are unable to accept returns from retailers.